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Security and Policies

Rafting Tour Restrictions

In compliance with INS (National Insurance Institution) and ICT (Costa Rican Tourism Entity) policies:

  • No passengers are allowed who have undergone recent surgery (heart, breast implants, spine, etc).
  • No pregnant women are allowed.
  • Persons with conditions like high blood pressure or diabetes are at their own risk as long as they keep up with medical treatment.
  • Children over 8 years old can do the Class II-III tour.
  • Children over 12 years old can do the Class III-IV tour.
  • The maximum weight per person is 275 pounds (125 kg).

Cancellation and Refund Policy

  • We accept travel cancellations by 2:00 pm the day before the tour. In this case it becomes a full refund.
  • If the passenger or the agency cancel the reservation the day of the tour, whatever the reason, there will be NO refund.
  • NO-SHOW passengers receive NO refund; the invoice will be issued to the relevant agency or company.

Bank Accounts

  • BNCR checking accounts:
    Colones (Costa Rican currency): # 100-01-037-004861-8
    US Dollars: # 100-02-037-600273-4
    Customer Account (SINPE) BNCR
    Colones (Costa Rican currency): 15103710010048612
    US Dollars: 15103710026002730
    Legal ID number: 3-101-316189
  • BAC San José checking accounts:
    US Dollars: # 908383441
    Colones (Costa Rican currency): #908383433
    Customer Account (SINPE) BAC SAN JOSE
    Colones (Costa Rican currency): 10200009083834331
    US Dollars: 10200009083834414
    Legal ID number: 3-101-316189

Both on behalf of Costa Sol Rafting S.A.

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Teléfonos: (506) 4031-4914 / 4034-2960 / 8986-3392 | Emergencias: 8764-0727
  |   Mail: info@costasolrafting.com